Delivery information
All parcels sent within the UK and ROI are not tracked, or signed for, and are sent 2nd or 1st class post via Royal Mail, depending on the option you selected at check out. Please allow 2-3 days working days from date of dispatch for 1st class and 3 – 7 days for 2nd class.
Delivery charges
Items are charged at £3.35 2nd class and £4.45 1st class in line with standard Royal Mail charges for small parcels. Customers are free to choose which postage service meets their requirement.
Delivery times
Our goal is to provide timely delivery and we will to dispatch within three days (usually earlier).
Returns policy
Due to the fact our product is a food item, our goods are exempt from being returned. However, if you are not entirely satisfied with our product, please contact us with your concerns, where we shall be happy to discuss the issue on a case by case basis.
All of our products are shipped within three working days (usually earlier). If your order does not arrive within ten working days, please contact us immediately so we can help rectify the situation.
Damaged items
If you have reason to believe that any of your food items have been damaged or tampered with in transit, please contact us to discuss your concerns. Whilst we are not responsible for any damage caused during transit, we will be happy to discuss each case individually.
Cancellations and amendments
Amendments to the content of your order can be made if the team receive and respond to an email before the item(s) has been posted. You will be invoiced or refunded for the outstanding amount.
Ordered can be cancelled if reasonable notice is given (within two hours of the order being placed). We will endeavour to issue a refund to your credit card account within 7-10 working days.
